|
|
 |
| Product Return Procedure |
- Impression Technology Customer Service must be contacted for Return Material Authorization prior to the return of any product.
- Customer Service will evaluate and advise of any charges to be assessed against the return and issue a Return Material Authorization Number (RMA#).
- This number should be placed on the shipping label (not on the shipping container) for routing when received at Impression Technology.
- Packages received without an RMA# will not be processed.
- All new product must be returned in resaleable condition, including all documentation and original packaging.
- All products must be returned freight pre-paid.
- Freight is only refundable if the return was due to an error by Impression Technology and is agreed to by all parties prior to the product being returned.
- Please have the following information available when calling for an RMA#:
1. Company Name
2. Invoice number
3. Quantity to be returned
4. Part number
5. Reason for return
- Returns will only be accepted by Impression Technology when arranged through the original purchaser (company/organization).
|
|
|
|
|
|
|
